> ## Documentation Index
> Fetch the complete documentation index at: https://docs.binibit.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get in touch with the Binibit API team.

## General API support

<CardGroup cols={2}>
  <Card title="Email" icon="envelope" href="mailto:api@binibit.com">
    [api@binibit.com](mailto:api@binibit.com)
  </Card>

  <Card title="GitHub Issues" icon="github" href="https://github.com/Binibit/docs/issues">
    Bug reports and documentation suggestions
  </Card>
</CardGroup>

## For data aggregators

If you are integrating Binibit into a data aggregator (CoinGecko, CoinMarketCap, DefiLlama, CryptoCompare, Kaiko, etc.):

* Email [api@binibit.com](mailto:api@binibit.com) with subject `[Aggregator: <name>]`
* Include your IP range or CIDR for whitelisting
* Mention expected request volume

We can provide:

* Unlimited or very high rate limits via static IP whitelist
* Direct access to the data engineering team
* Pre-release notice on schema changes

## Channels by topic

| Topic                              | Channel                                                 |
| ---------------------------------- | ------------------------------------------------------- |
| API bugs / data inconsistencies    | [api@binibit.com](mailto:api@binibit.com)               |
| Rate-limit increase request        | [api@binibit.com](mailto:api@binibit.com)               |
| Aggregator integration             | [api@binibit.com](mailto:api@binibit.com)               |
| Documentation typos / improvements | [GitHub Issues](https://github.com/Binibit/docs/issues) |
| Exchange listing requests          | [binibit.com/listings](https://binibit.com/listings)    |
| Account / trading / KYC support    | [binibit.com/support](https://binibit.com/support)      |

## Response time

| Channel              | SLA                                          |
| -------------------- | -------------------------------------------- |
| `api@binibit.com`    | Best effort, typically within 1 business day |
| Aggregator inquiries | Within 1 business day                        |
| GitHub Issues        | Triaged weekly                               |